Shipping & Returns
Estimated Shipping Time
Most orders are processed within 3 business days.United States and Puerto Rico: Standard: 6-9 business days, Preferred: 4-6 business days. Priority 2-3 business days.
Hawaii, Alaska and Puerto Rico may take additional 1-3 days.
Canada: First Class: 8-13 business days, Priority 4-5 business days
United Kingdom and EU: Express 3-6 business days
Australia and New Zealand: Express 3-6 business days
Asia and Middle East: Express 5-8 business days
Tracking
All orders receive tracking numbers once the order has been processed through the carrier. If you're experiencing issues with your tracking, please note that it may take 1-2 business days for USPS to register your shipment status. If your tracking number isn’t updating or working at all, please contact us and we’ll be happy to look into it for you.Free Standard Shipping
Free First Class USPS Shipping on US Orders of $75 or higher. Free shipping excludes Ultima Power and Perfect Woman. Offer available to residents of U.S. and U.S. territories only and only to purchases on sonyadakar.com; purchases from our offline store don't qualify. Applicable purchase amount does not include items out of stock at time of purchase; items not designated for offer; pending purchases or purchases made before or after the offer period; or any fees or costs, such as cost of shipping, handling, and sales tax. Offer has no cash value, is not redeemable for cash. We may cancel or change this offer or cancel your order without notice due to insufficient supply, your noncompliance with offer terms, lack of bank authorization, system error, unforeseen problems, or for any other reason. Other restrictions may apply.International Shipping Policies
Please allow 1-3 business days for your order to be processed and shipped. All international orders are shipped via DHL, and are typically delivered within 3-6 business days from the ship date.We regret that we are unable to offer returns on orders shipped outside of the United States. Unclaimed international orders do not qualify for returns.
Customs, Duties & Taxes
All applicable customs and import duties, fees, taxes are the responsibility of the customer. Packages that are shipped DDU (Delivery Duties Unpaid) will be subject to import fees upon collecting their package.Customs authorities require that we state the value of your order directly on your package. Customs agents have the right to release or deny release of your package, and in rare cases, they may also delay delivery.
International returns initiated due to refusal to pay duties and taxes, failed attempted deliveries or in the case where recipient is not responsive to communications by the parcel carrier, do not qualify for returns or refunds
Return Policy
Your satisfaction is our top priority and we will do what we can to ensure your happiness with every purchase.We offer returns on items purchased within 21 days and received back to us within 30 days of initial purchase.
Items must be in new or gently used condition unless otherwise stated in this policy.
Items that have arrived damaged must be reported within 3 days of receipt to qualify for a return. If you purchased Route shipping insurance, please scroll to Route section below.
Supplements must be unopened with the tamper seal intact to qualify for returns. If products have been opened, customers may receive store credit if returned within 30 days.
All returns are subject to validation and approval at our discretion.
Please note that limited edition and sale items are final sale.
How do I place a return?
Initiate your RETURN REQUEST.Once submitted, your request will be reviewed within 3 business days. Once we determine that your order qualifies for a refund, we will email you an RMA (Return Merchandise Authorization) code. Place your return item in the original product box and pack your return in a well-padded envelope or box to prevent damage in transit. Be sure to clearly include the RMA on the outside of the box. Ship your return to:
SONYA DAKAR
℅ Returns
9975 S. Santa Monica Blvd.
Beverly Hills CA 90212
You will receive an email confirmation when your return is processed.
You will be refunded to your original form of payment. We regret that we are unable to refund your original shipping charges.
Items shipped to SONYA DAKAR outside of the returns window, not in new or gently used condition, without an RMA displayed on box, or not purchased at SONYADAKAR.COM, may not be credited back or returned to you.
We will not offer replacements or refunds for orders or items that are reported missing or damaged that we reasonably believe to have been shown as delivered by Postal Service or a parcel delivery company.
Route Protect
What is Route?We’ve partnered with Route—a package protection and tracking solution—to give our customers the best possible delivery experience. Route Protect is premium package protection for your online orders. When you add Route Protect at checkout, you can easily file issues for lost, stolen, or damaged packages in the unfortunate case that they arise.
What are Route’s Policies?
All Route policies are listed here
How to file a shipping issue with Route
Purchased Route Protect and need to file a shipping issue? File here
Frequently asked questions:
How do I request an exchange?Unfortunately, we do not offer product exchanges at this time.
How long does it take to process a return?
Please allow two weeks for your return to be processed. You will receive an email confirmation once your return has been processed. Your financial institution may take longer to reflect the transaction.
What should I do if I receive the wrong product?
If you received a product different from the one that you ordered, please visit us at sonyadakar.com/contact with your order number and we’ll take care of it.
Can I have my shipping and insurance fees refunded?
Shipping and insurance fees are non-refundable. You will be responsible for paying for your own shipping costs when returning your item.
I shipped back my return, though you never received it. Do I still get my refund?
If you are shipping us a return, we recommend that you use a shipping service with reliable tracking, or that you purchase shipping insurance. We cannot guarantee that we will receive your returned item nor can we issue a refund for a return that has not been received by us.
If I return an item, do I get to keep the free gift I received with it?
Any promotional gifts included in order must be included with return to qualify for a refund
Supplements must be unopened with the tamper seal intact to qualify for returns. If products have been opened, customers may receive store credit if returned within 30 days.
Can I return 1 item from a purchased set or kit?
All bundled items or kits must be returned with all components for a full refund.
I purchased Route Shipping Protection, what am I covered for?
Adding Route Package Protection to your order at checkout means that your order is protected against being lost, damaged, or stolen. In the unfortunate instance that you experience one of these inconveniences, you can report an issue with Route and they will work with you to make sure you get the resolution you prefer.
I did not purchase Route Shipping Protection, what do i do if my package is lost?
In the event your shipment is presumed lost or damaged, (where the tracking status is not "delivered") you are required to file a claim with the USPS and submit a copy to our customer service team in order to qualify for a replacement package to be sent. USPS claims must be filed no sooner than 7 days after the last tracking update for United States domestic shipments (20 days for international shipments, including Canada unless a Canadian merchant is shipping within Canada in which case the 7 day domestic shipment timeline applies) and within 30 days from the last checkpoint.
I did not purchase Route Shipping Protection, what do i do if my package is stolen?
Order issues for packages marked "delivered" yet not received are presumed to be stolen. In such an event, a police report is required for a replacement order. Report must be filed 5 days after “delivery date” but no longer than 15 days to ensure it was not misdelivered or easily found around the premises. A PDF copy of the report must be sent to our Customer Service team.